SHIPPING AND DELIVERY

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Packages to Denmark are sent with Bring, DAO*, or PostNord.

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• Delivery to the nearest DAO/Bring pickup point*: Delivery time is 2-4 days. Price is calculated at checkout.

• Home delivery DAO*: Delivery time is 2-4 days. Price is calculated at checkout.

• Next-day delivery (post office/pickup box): Delivered the next day (Mon-Sat) provided we receive the order before 11:00 AM Mon-Fri. Price is calculated at checkout.

• Next-day home delivery: Delivered the next day (Mon-Fri) provided we receive the order before 11:00 AM Mon-Fri. Price is calculated at checkout.

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Packages to countries in Europe are sent with CoolEurope to the nearest pickup point (delivery time 4-10 business days). The price for delivery is determined based on the weight of the order and the delivery address. We ship to the following countries: Sweden, Finland, Austria, Belgium, Germany, Estonia, Spain, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, the Netherlands, Poland, and Portugal.​

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Orders to countries outside the EU (including Switzerland, Iceland, Liechtenstein, and the United Kingdom) are sent with PostNord.

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Orders to the USA are sent with PostNord/DHL.

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We do not ship to Norway, where Fribol products can be found on the pharmacy market.

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*Orders received on weekdays after 11:00 AM or on weekends/public holidays may not be shipped until the following business day. According to Bring's and DAO's regulations, the delivery time is 2-4 days for delivery to a pickup point. Note: During holiday periods, peak times, due to sudden illness in our warehouse, internal handling issues with DAO and/or PostNord, and similar situations, longer delivery times may occur.

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Track & Trace

You will always be assigned a shipping/tracking number so you can follow your package.

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HH Bolcher ApS
CVR: 41445998
Udklitvej 31
DK-9690 Fjerritslev
Denmark
Email: kundeservice@fribol.dk
Phone: +45 28932972

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TERMS & CONDITIONS

 

HOW TO SHOP WITH US

To make a purchase on fribolshop.com, you need to go through 5 steps:

 

1. Find the item(s) you want and add them to your cart. Then proceed to checkout.

2. Enter your personal information.

3. Choose your shipping/payment method.

4. Accept our terms and conditions.

5. Check that all information is correct on the summary page and confirm the purchase.

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If you have inquiries about items not listed on the site, feel free to contact us.

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All prices include VAT and other fees. Prices are daily prices.

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When shopping with fribolshop.com, agreements are made in Danish.
It is not possible to view previous orders by logging in to our website.

 

If you wish to receive a copy of your order confirmation, please email kundeservice@fribol.dk.

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PAYMENT

The following cards can be used:

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Visa/Dankort, Visa, Mastercard, and American Express.

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No fees are charged for payment on fribolshop.com. The amount will only be charged to your card when the goods are shipped from fribolshop.com. An amount greater than what you approved during the purchase can never be charged.

 

All prices are in Danish kroner (DKK). We reserve the right to change prices without notice—except after a purchase has been finalized.

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RIGHTS OF RETURN

Fribolshop.com offers a 14-day full right of withdrawal starting from the day the item is received.
The withdrawal period expires 14 days after the day you:

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1. Received your item at your address or in your Bring/DAO Pickup Shop
    

2. Took physical possession of the last item when it comes to an agreement for several different items ordered in one order, and which are delivered individually
    

3. Took physical possession of the last batch or part when it comes to an agreement for the delivery of an item consisting of several batches or parts.

You must notify us within 14 days of receipt that you wish to withdraw your purchase. Notification must be sent to kundeservice@fribol.dk / +45 28932972. In your notification, you must make it clear that you wish to exercise your right of withdrawal.

 

You cannot withdraw merely by refusing to accept the item without simultaneously giving us clear notice of this. You also cannot withdraw by failing to pick up at your pickup shop within the timeframe provided by the shipping company.

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RETURNING ITEMS
You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw your purchase. You must bear the direct costs associated with the return of the item. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk for the item from the time of delivery.

You lose your right of withdrawal if you break the seal on items which for health protection or hygiene reasons are not suitable to be returned. If the item has been opened, we consider it used, which means that in the case of withdrawal from the purchase, you will only receive part or none of the purchase price back, depending on the item’s commercial value.

 

If you withdraw from the purchase, the items should be sent to:
HH Bolcher ApS
Att: Customer Service
Udklitvej 31
DK-9690 Fjerritslev
Danmark

You may also—upon prior agreement—withdraw from the purchase by giving clear notice and delivering it in person at the above address (within 14 days).

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Have you not picked up your package at the pickup shop?

If you have had your goods delivered to a pickup shop and do not pick them up within the timeframe provided by the shipping company, they will automatically be sent back to us. You will lose the full purchase amount if you have exceeded the deadline and have not utilized your right of withdrawal, according to the section on the 14-day full right of return.

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Refund of Purchase Amount
If you withdraw from your purchase within the deadline, you will of course receive back the amount you have paid to us (excluding delivery costs). In the case of depreciation for which you are liable, this will be deducted from the purchase amount. The depreciation will be assessed when we receive the items returned.
 

If you exercise your right of withdrawal, we will refund the amount for the items (not delivery costs) without undue delay and in any case no later than 14 days from the date we received notice of your decision to withdraw from this agreement. We will carry out such a refund using the same payment method you used for the original transaction, unless you have explicitly agreed to something else.

We can withhold the refund until we have received the item back unless you have provided documentation for having returned it before then.

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What should I send back?
You must include a copy of the order confirmation.

 

Note! We do not accept packages sent cash on delivery.​​

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COMPLAINTS
The rules for defects in the Sale of Goods Act may apply to purchases of goods.

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It is of course a requirement that the complaint is justified and that the defect did not occur as a result of incorrect use of the product or other damaging behavior.

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How quickly should I complain?
You should complain within a "reasonable time" after discovering the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be considered timely.

 

Please contact us at kundeservice@fribol.dk in this regard.

 

If the complaint is justified, we will of course refund your (reasonable) shipping costs.

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The item should be sent to:
HH Bolcher ApS
Att: Customer Service
Udklitvej 31
DK-9690 Fjerritslev
Denmark

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When returning the item, please specify what the problem is as detailed as possible.

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Note! We do not accept packages sent cash on delivery or similar.

 

Remember that the item must always be returned in proper packaging, and remember to get a receipt for shipping so we can refund your shipping costs.

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PRIVACY POLICY

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What do we do with your personal information (privacy policy)?

In order to shop at fribolshop.com, we need the following information:

 

Name

Address

Phone number

Email address

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We register the above information to be able to deliver the item to you and to ensure you have a traceable shipment.

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Personal information is registered with HH Bolcher ApS and stored for five years, after which the information is deleted.

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When collecting personal data via our website, we ensure that it is always done with your explicit consent, so you are informed about what information is collected and why.

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We do not store or transmit customer information encrypted.

Information provided to fribolshop.com is in no way passed on to third parties.

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As a registrant with HH Bolcher ApS, you always have the right to object to the registration. You also have the right to access the information registered about you.

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These rights are granted under the Data Protection Act, and inquiries in this regard should be directed to HH Bolcher ApS via email at kundeservice@fribol.dk.

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Personal information may be stored and processed internally within the company, including HH Bolcher ApS. Information may be passed on to selected and trusted third parties to carry out orders, including payment processing and shipping of goods or the provision of other services, including administration, complaints, and returns.

 

Additionally, personal information may be disclosed to the appropriate authorities in cases of abuse or in a criminal case.

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We will never sell our customers' data.

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Complaints Access
If you wish to complain about your purchase, please contact us at kudneservice@fribol.dk.